We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area is also available for browsing and shopping. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.
Because of our thorough consultation process, there are no refunds of services for any reason. Redo services: Notice must be given to Modern Salon and Spa within 72 hours of the appointment and the work must be completed within 7 days of the appointment. Modern Salon and Spa has the right to consult first and discuss with the guest about the appointment. If the guest would like additional work done that was not discussed in the original consultation, this would be an additional appointment and may come with additional fees.
If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.
Modern Salon and Spa appointment times are limited due to high demand. For this reason, if you must cancel your appointment, we respectfully request notice 24 hours in advance. Missed appointments, or appointments canceled without 24 hours notice, will require a credit card to reserve the next appointment. A second missed appointment will incur a 50% fee of the scheduled appointment.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
We will gladly exchange an unused product, within seven days of purchase in our salon, for another product. Promotional pricing will not be extended.
To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.
Cell Phones and Electronic Devices:
We kindly request that phones be silenced, set to vibrate, or turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments:
Modern Salon & Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.
Modern Salon and Spa is dedicated to providing our customers with the best possible experience. We believe that high-quality services are essential to building customer loyalty and satisfaction. To provide our clients with this luxurious salon and spa experience, we have built a service charge into our pricing structure.
This service charge allows our booking system to allocate some of the cost of the service to help us cover overhead costs, such as rent, utilities, and supplies, which allows us to focus on providing excellent services to our customers. By supporting our business, you are helping us continue to provide the services you love.
**The pricing listed on our website indicates the price of the service including the service charge. Please note that the pricing within the online booking portal does not include this $5 service charge.